Quality & Responsibility
Safe origin and high quality standards
Appropriate rearing in a natural environment, careful selection of suppliers by our experienced buyers worldwide, gentle processing in controlled operations and the high quality standards of our import company at all stages of the process guarantee our partners high-quality meat and maximum satisfaction.
“At Meat Royal, we stand for the highest quality and the responsible use of ingredients.”
Our added value
Origin
- Market observation in South America
- Supplier and production selection and auditing (e.g. EU approval)
- Inspection and control of production
- Procurement of all quality assurance documents
- Maintaining and expanding contacts
- Monitoring of livestock, production capacities and availability
Market Observation / Forecast
- Analysis of the global market and events
- Obtaining and evaluating offers
- Monitoring price trends in the market of origin (South America) and in the sales market (Germany, EU)
- Determining demand
- Preparing calculations
- Assessing import quotas with regard to utilisation and quota Checking existing GATT and licence quantities (customs clearance of frozen grass products)
- Annual tender and licence application (GATT)
Customer Meetings
- Customer support and care
- Sales meetings
- Customer acquisition incl. new creation, master data entry and commissioning of credit insurance
- Creation of offers, contracts & calculations
- Price determination
- Coordination of quantity requirements and quality requirements with customers
Purchasing / Agent
- Coordination of purchase quantities and prices
- Planning & coordination of purchases
- Determination of scheduling and transport route
- Obtaining purchase confirmations
- Coordination regarding quality, certificate, labelling (e.g. F-Trace), documents
- Order entry in the merchandise management system, confirmation of order number
- Determination of foreign currency requirements
Loading / Shipping
- Monitoring and coordination of container shipments (ship information, arrival dates)
- Assignment of container numbers to orders, maintenance of the container list
- Checking the loading quantities
- Setting up the containers in merchandise management
- Notification of loaded containers to service providers
- Updating the purchase order commitment in USD and the additional foreign exchange requirements
- Checking the documents and compiling the customs clearance documents
- Calling up the forward exchange transactions and making payments in accordance with Incoterms Monitoring and processing licence management, applying for licences Incoterms
- Monitoring and processing licence management, applying for licences
- Updating the calculations in merchandise management based on the loading quantities
- Creating and forwarding the goods receipt note (to the seller and service provider)
Arrival
- Planning, coordination and notification of container handling with and to service providers
- Carrying out customs clearance and veterinary inspection of imported goods
- Checking and recording cost invoices
- Reconciling incoming invoices with incoming goods clearing items
- Ensuring that the accounting entries are made in the correct period
- Making outgoing payments
Transport / Containers
- Planning, coordinating and notifying incoming containers to and with service providers
- Transporting containers
- Arranging random samples (quality, temperature, packaging, labelling)
- Taking samples for external laboratories if necessary
- Checking incoming goods documents
Storage & Cold Store
- Checking and checking the condition of the goods (digital photos, quality of the cuts and blanks)
- Checking the temperature and quantity
- Recording and checking incoming invoices after carefully checking the incoming goods and checking the prices from the order
- Complaints to the supplier or producer if necessary
- Checking and merging the order with the incoming goods documents from the cold store
- Storage and transfer of goods in the merchandise management system Checking incoming goods for correct documentation F-Trace labelling for traceability and information for customers and end consumers. Checking and re-storage of goods in the merchandise management system
- Checking incoming goods for correct documentation
- F-Trace labelling for traceability and information for customers and end consumers about the importer, the origin of the goods and the slaughter and cutting data
- Transferring goods from one warehouse to another or from one material to another material
Sales / Customer Meetings
- Sales calls (telephone sales)
- Entry of customer orders
- Dispatch of order confirmations
- Coordination and maintenance of stock quantities (contracts)
- Maintenance of price lists (key account C&C)
- Accounts receivable management, checking and processing creditworthiness (trade credit insurance)
- Determining and checking payment terms and trading conditions
- Creating and updating master data if necessary
- Execution of additional purchases (EU) and drop shipments
- Processing of sales orders
- Customer support, realisation of customer requests
Outgoing Transport to the Customer
- Coordination of customer requirements with regard to traceability (F-Trace)
- Monitoring of customer delivery dates, notification of arrivals and, if necessary, communication of date changes
- Obtaining transport offers, selecting the carrier and determining freight costs
- Freight registrations with various carriers
- Booking of outgoing goods based on the weighing and loading data reported by the cold store
- Tracking of shipments/transports
- Obtaining delivery receipt confirmations
- Checking and booking of carrier invoices
Customer Receipt
- Monitoring and ensuring the invoice printout from the billing list after checking the delivery date and receipt
- Sending invoices by e-mail, EDI or post
- Post-processing of orders after incoming goods inspection at the customer’s premises in the event of weight or price differences, complaints, etc.
Customer Service / Post-Processing
- Kundenservice/Nachbetreuung
- Reklamationsbearbeitung
- Erstellung und Erfassung von Gutschriften, Retouren und Lastschriften
- Überprüfen der Chargenmengen nach gebuchten Warenauslagerungen
- Klärung von Bestandsdifferenzen
- Überwachung der Zahlungstermine und -eingänge
- Durchführung von Nachbestellungen, Kontraktverlängerungen und -erweiterungen
- Mahnwesen
Downstream Activities
- Checking stock levels at the end of the month, comparing the reported cold store stocks with the data from the merchandise management system
- Regular traceability checks of containers for ISF auditing. Conclusiveness check of incoming and outgoing stock
- Reporting of plastic quantities (Reclay)
- Checking debtor accounts
- Maintenance, invoicing and monitoring of conditions/bonus agreements
- Preparation of sales reports to debtors
- Management of the maximum guarantee account
- Checking the return of customs documents for the GATT tender for completeness
- Implementation of monthly insurance reports (trade credit insurance, transport insurance, etc.)
- Implementation of statistical reports (e.g. Intrastat)
- Preparation of daily and monthly reporting
- Implementation of analyses
“Thanks to our reliable logistics partners, we can guarantee a continuous cold chain and strict quality controls. This means that you will always receive goods of the highest quality and freshness.”
What we stand for
Freshness, quality and trust: these are the core values that guide our actions. As your reliable partner for meat imports, we prioritise the highest standards and close collaboration to provide you with first-class products and service.
Sustainability
We are actively committed to promoting sustainability in the meat industry by encouraging the use of resource-saving methods, reducing the carbon footprint, and upholding high standards of animal husbandry. Through innovation and support for local farmers, we aim to reduce our carbon footprint while providing high-quality products.
Resources
As our planet's resources are limited, our aim is to minimise losses during production. This applies to raw materials, finished food, packaging, and operating materials. We use targeted analyses to identify and reduce avoidable losses sustainably.
Animal Welfare
We place the highest value on adhering to strict animal husbandry standards. Our guidelines ensure that animals are kept in a manner that is appropriate to their species. Regular inspections guarantee that these standards are consistently implemented, ensuring the welfare of the animals and the quality of the end product.
Supply Chains
We are committed to respecting human rights and have implemented clearly defined due diligence obligations to this end. We implement solutions to safeguard human rights within our supply chains, such as social audits and sustainability assessments at our sites. From 2025, we will report on this publicly.
Packaging
Effective packaging is crucial for ensuring the safety and extending the shelf life of our products. Our principle is to use as much as is necessary and as little as is possible. By 2025, at least 50% of our packaging must be recyclable. This target should apply to all of our companies' packaging by 2030.
Biodiversity
A functioning environment is based on diverse ecosystems and a high level of biodiversity. Human intervention changes the living conditions of numerous animals and plants. Our goals: Purchasing certified raw materials, deforestation-free supply chains and reforestation projects.